In a world more interconnected and volatile than ever before, we help our clients stay resilient. We fortify businesses and help them gain crucial competitive advantages.

REPUTATION RESILIENCE

Organisations of every size and activity, from non-profits to large multinationals, are under increasing stakeholder, public and media scrutiny. Their reputation is constantly on the line – and with the advent of social media an incident can escalate rapidly to a full blown crisis. We understand how reputations are built and how important it is to safeguard reputation from wrong perceptions. Most importantly, we know how to effectively manage crises as well as help with the recovery process. Our team has helped, advised and prepared a large number of organisations to successfully face a series of crises and come out with their reputations intact. In a time when organisations do not have control, but can only aspire to having influence, we help them do just that: influence those who matter, in the time that matters most.

We offer our clients an integrated reputation resilience service that leaves nothing to chance. Our communication resiliency model is designed to cover even the most complex organisational needs. It includes external and internal environment assessment, intelligence gathering and stakeholder perception monitoring, targeted vulnerabilities assessment and reputation impact analysis, identification of priority audiences, development of communication […]

END-TO-END RISK AND CRISIS COMMUNICATION

We offer our clients an integrated reputation resilience service that leaves nothing to chance. Our communication resiliency model is designed to cover even the most complex organisational needs. It includes external and internal environment assessment, intelligence gathering and stakeholder perception monitoring, targeted vulnerabilities assessment and reputation impact analysis, identification of priority audiences, development of communication strategies and tactics for internal and external audiences as well as bespoke executive media training.

WORKSHOPS, TRAINING AND AWARENESS SESSIONS

There is no substitute to thorough preparation when it comes to crisis management. We help businesses and organisations of all sizes enhance their level of preparedness and deal effectively and timely with unplanned events.
Specifically, we organize
  • One day interactive workshops at client premises, focusing on the fundamentals of crisis management and crisis communication.This bespoke workshop is designed for the needs of senior executives and professionals. Workshop modules include content, combining theory with classroom training exercises, based on real life examples and business cases.
  • A half day Crisis Management & Crisis Communication Executive Briefing. This highly effective workshop is specially designed to provide top management with a high level overview of crisis management and crisis communication. The workshop includes key drivers of reputational resilience, roles and responsibilities during a crisis, key success factors and analysis of frequent crisis pitfalls and a compact desktop exercise. The workshop is based on best practices and the most recent standards in the field.

CASE STUDY

THE CHALLENGE
The company appointed Fidel&Fortis to assist it with all aspects of the restructuring programme, including internal comms, stakeholder management and media relations.

OUR SOLUTIONS

Fidel&Fortis developed a comprehensive communications strategy for the implementation of the programme: we identified the key stakeholders and audiences for the company, highlighted potential risks and outcomes and developed key messages for each stakeholder group.

STRATEGIC THINKING, APPROPRIATE TACTICS AND CAREFUL PLANNING, THE
TRADEMARKS OF OUR WORK, RESULTED IN THE COMPANY'S CONTINUED
OPERATIONS IN THE MARKET AND ITS REPUTATION LEFT INTACT.

We prepared all the material relating to the programme, from employee communications to media statements and press releases. We worked with company executives to prepare them, as they communicated the changes to staff. We acted as the company’s press office, liaising with media to minimise negative publicity, communicating key authorities and regulators and there was no negative publicity around the restructuring. Strategic thinking, appropriate tactics and careful planning, the trademarks of our work, resulted in the company’s continued operation in the market and its reputation left intact.